Courses for Call Center and Telemarketing. Techniques for Communicating and sell the phone

     

call center courseCourse of Call Center and Telemarketing

 

This is a course for call center operators that aims to increase the ability to communicate effectively and make the best use of your phone as a tool with the infinite potential in the hands of sellers. It is ideal for operators already employed in call centers for those people who want to learn the techniques of telemarketing operations.

 

 

Do you want to know more about the course of telemarketing? Go at the page Telemarketing and telephonic selling.

 

 

Addressed to:
Sellers,  telephonic operators and anyone with telemarketing phone relationship with customers.

 

 

Duration of Telemarketing Course:
2 days

 

 

Closed number
Peaple 12 (maximum) per session

 

 

 

The first day:

 Seminar: COMMUNICATION

 

 

CONTENTS OF CALL CENTER AND TELEMARKETING COURSE:


Communication: What is the communication and why is the key to increasing profitability and the added value  of each individual employer. 
What are the parts that are composing an effective communication.

The way to understand in an efficient way a partner and its requirements. This can be a client, a colleague or others.  


The control:
How to influence positively others and how to maintain the control.
How to deal with various types of actors: the angry ones, the apathetic ones, etc. 


The responsibility

 

 

 

 

The second day:


The course of telemarketing


CONTENTS OF TELEMARKETING COURSE

 

How to fix appointments
A parts of telephone calls allows us to get appointments. The method: perseverance, responsibility.

 

How to qualify the customer
Is not easy getting to the decision-making subject and not all customers can be followed in the same way.

 

How to resolve the objections
For any excuse we can counter showing interest in the resolving problem process of the customer.

 

Closing Techniques
Not everyone knows when is the right moment to conclude a treaty.

 

Exercises and simulations, direct application of the concepts learned.

 

 

 

FINAL PRODUCT OF CALL CENTER AND TELEMARKETING COURSE:

 

A person who communicates effectively achieving their objectives, those of the client and those of the company.

 

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